Shipping Policy for My Store
Order Processing
At My Store, we begin preparing your order for shipment as soon as your payment is confirmed. Processing generally takes between 1-3 business days but can vary due to product availability, order volume, weekends, holidays, or other operational factors.
Orders with multiple items may be shipped separately, so you could receive more than one package.
Shipping Options and Fees
Shipping methods depend on your delivery location, the products ordered, and package size. During checkout, you will see all available shipping options along with estimated delivery times.
Shipping fees are calculated specifically for each order and clearly shown before you finalize your purchase. Any promotional shipping discounts will be applied automatically if your order meets the eligibility criteria.
Estimated Delivery Times
After processing, standard shipping typically takes 5-10 business days for delivery. Please note these timeframes are estimates and not guarantees. Deliveries can be delayed due to:
- Severe weather conditions
- Carrier service delays
- Customs processing for international shipments
- Public holidays
- High seasonal demand
- Transportation disruptions
- Other unforeseen events
Order Tracking
When tracking is available, My Store provides tracking details as soon as your order ships. Be aware that carriers may take some time before updating tracking information.
Shipping Address Responsibilities
Customers must provide complete and accurate shipping details at checkout. Incorrect or incomplete addresses may cause delivery delays, extra fees, or your package being returned to My Store.
Handling Delivery Challenges and Delays
Delivery times can be impacted by factors beyond our control including carrier interruptions, inclement weather, customs, public holidays, high order volumes, transportation issues, incorrect addresses, and other unexpected conditions. Due to these variables, delivery dates are estimates, not guarantees.
Damaged Shipments
If your package arrives damaged, contact My Store immediately at matthiasegin45@gmail.com. You may need to provide photos of the damaged packaging, shipping label, and product for quick resolution.
Lost or Missing Packages
If tracking shows your order was delivered but you cannot locate it, reach out to My Store for assistance. We will review tracking information and work with the carrier to help find your package.
International Orders
Customs duties, import taxes, brokerage fees, or other charges may apply for international shipments. These costs are the responsibility of the recipient unless otherwise noted.
Undeliverable Packages
Packages returned to My Store due to incorrect address information, failed delivery attempts, refusal, or other recipient issues may incur additional shipping or handling fees as permitted by law.