Return & Refund Policy

Eligibility and Timeframe for Returns

At My Store, most products can be returned within 30 days of delivery. Return requests submitted after this 30-day period will not be accepted unless required by law.

Conditions for a Valid Return

To successfully return an item to My Store, your product must meet all the following criteria:

Be unused and in its original condition, allowing for reasonable inspection
Show no damage from improper use
Be returned in the original packaging, when applicable
Include all original accessories and components that came with the product
Correspond exactly to the original purchase order

Products That Cannot Be Returned

Returns are not accepted for these items due to their nature or legal restrictions:

Customized or personalized products
Hygiene-related products
Final-sale merchandise
Any other products restricted by applicable law

How to Request a Return

Contact My Store customer support at matthiasegin45@gmail.com before sending your return.
Provide your order details and a clear reason for the return.
Respond quickly to any follow-up requests for additional information or photographs needed to assess your return.
If your return is approved, you will receive instructions on how to ship the product back to us.

Return Shipping Costs

If the return is due to personal preference, size, or a change of mind, you are responsible for the return shipping expenses.
If you received a defective, damaged, or incorrect product, My Store will provide instructions that may include coverage of the return shipping costs.
Original shipping fees are generally non-refundable where allowed by law.

Refund Processing

Returned items are carefully inspected upon receipt to verify they meet the return criteria. Once approved, refunds will be issued back to the original payment method.

Refunds usually appear within 5-10 business days, depending on your payment provider’s processing times.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact My Store customer support immediately at matthiasegin45@gmail.com. To expedite resolution, you may be asked to provide photographs, packaging details, and your order information.